Repair service (RMA)
Request for a repair
Submit your repair request through our support portal. You will receive a ticket number that allows you to track the process at any time.
Preparing the shipment
Carefully pack the device following the detailed instructions we will send you by email. Make sure each component is properly protected for safe transport.
Send the package
Once prepared, you can send the device to our service centre. Our specialised team will coordinate receipt and register your shipment efficiently.
Assessment and repair
Our certified technicians carry out a full inspection and perform all necessary repairs or adjustments. Every step is documented to ensure traceability and quality.
Return and follow-up
Once the checks and repairs have been completed, the device will be returned with a report detailing the work carried out. You will be able to monitor the shipment status from our portal.